Last updated: January 4, 2026
Welcome to ecoorderly (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, create an account, or otherwise interact with our services.
By using ecoorderly, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site.
1. Who We Are
This Site is operated by:
EcoOrderly
Email: info@ecoorderly.com
For data protection purposes, we are the data controller of the personal information you provide to us through ecoorderly.
2. Information We Collect
Information You Provide Directly
- Account and profile information: Name, email address, phone number, shipping and billing addresses, and password when you create an account or place an order.
- Order and payment details: Product selections, order history, payment method (credit/debit card, digital wallet, etc.), and transaction information.
- Contact and support data: Messages, questions, or feedback you send through contact forms, live chat, or email.
- Marketing preferences: Whether you have opted in to receive newsletters, promotions, or other marketing communications.
Information Collected Automatically
When you browse or use ecoorderly, we may automatically collect:
- Device and browser information (IP address, device type, browser type, operating system).
- Usage data (pages visited, time spent on site, referral source, clicks, and interactions).
- Cookies and similar technologies (see section 5 below).
Information from Third Parties
We may receive information about you from:
- Payment processors (e.g., Stripe, PayPal) to process your orders.
- Analytics and advertising services (e.g., Google Analytics, Facebook Pixel) that help us understand traffic and improve our marketing.
- Social media platforms if you log in or share content from ecoorderly.
3. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders, including shipping, invoicing, and customer support.
- To manage your account and provide access to your order history and preferences.
- To communicate with you about your orders, account, and any issues or updates.
- To send marketing communications (only if you have consented) about products, offers, and news from ecoorderly.
- To improve our website, products, and services based on usage patterns and feedback.
- To prevent fraud, ensure security, and comply with legal obligations (e.g., tax, accounting, and consumer protection laws).
4. Legal Basis for Processing (GDPR / Similar Laws)
If you are in the European Economic Area (EEA), UK, or another region with similar privacy laws, we rely on the following legal bases to process your data:
- Contractual necessity: To perform our contract with you (e.g., processing your order).
- Legitimate interests: To operate and improve our business, prevent fraud, and send marketing (where you have not opted out).
- Consent: For marketing communications and certain cookies, where required by law.
You can withdraw consent at any time (see section 8 below).
5. Cookies and Tracking Technologies
ecoorderly uses cookies and similar technologies (e.g., pixels, local storage) to:
- Remember your preferences and login status.
- Analyze traffic and usage patterns to improve the Site.
- Deliver personalized content and ads.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the Site.
For more details, see our separate Cookie Policy (if you have one) or contact us.
6. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Service providers: Payment processors, shipping carriers, hosting providers, and customer support tools that help us run ecoorderly.
- Analytics and advertising partners: To understand traffic and show relevant ads (e.g., Google Analytics, Facebook Ads).
- Legal and regulatory authorities: When required by law, to protect our rights, or to prevent fraud or harm.
All third parties are required to protect your data and use it only for the purposes we specify.
7. Data Retention
We keep your personal information only as long as necessary:
- Order and account data: Typically for 5 years to comply with tax, accounting, and consumer law requirements.
- Marketing preferences: Until you unsubscribe or for as long as you remain an active customer, unless a longer period is required by law.
- Log and usage data: For a limited period for security and analytics.
After this, we securely delete or anonymize your data.
8. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information.
- Object to or restrict certain processing (e.g., direct marketing).
- Withdraw consent (for marketing and certain cookies).
- Receive your data in a structured, commonly used format (data portability).
- Lodge a complaint with your local data protection authority.
To exercise these rights, contact us at contact@ecoorderly.com
9. International Data Transfers
Your data may be transferred to and processed in countries outside your home country, including where our hosting, payment, and support providers are located.
We ensure that such transfers are protected by appropriate safeguards, such as standard contractual clauses approved by data protection authorities.
10. Children’s Privacy
We do not knowingly collect personal information from children without parental consent.
If you believe we have collected information from a child, please contact us immediately so we can take appropriate steps.
11. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration.
These include:
- Encryption of data in transit (HTTPS/SSL) and at rest where appropriate.
- Secure payment processing (PCI‑DSS compliant providers).
- Access controls and regular security reviews.
However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
12. Third‑Party Links
Our Site may contain links to third‑party websites (e.g., social media, payment gateways, or partner sites). We are not responsible for the privacy practices or content of those sites.
We encourage you to review the privacy policies of any third‑party sites you visit.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
When we make significant changes, we will:
- Update the “Last updated” date at the top of this page.
- Notify you via email or a prominent notice on the Site, if required by law.
We recommend that you review this Privacy Policy periodically.
14. How to Contact Us
If you have any questions about this Privacy Policy, your personal information, or your rights, please contact us:
Email: contact@ecoorderly.com